Shipping policy

At ONSERVE, we are dedicated to getting your gear to you as quickly as possible. Below are the details of our shipping and delivery processes.

Order Processing Time

  • Handling Time: All orders are typically processed and ready for shipment within 1-2 business days.

  • Operating Hours: We process and ship orders every day of the week, including weekends and holidays, to ensure your order moves as fast as possible.

Shipping Options & Delivery Estimates

We currently ship to the United States and the European Union. Delivery times are estimates and start from the date of shipping, not the date of order.

United States Shipping

  • Standard Shipping ($7.95): For orders under $149.00 USD, typically arrives within 3-5 business days.

  • Free Standard Shipping: All domestic orders of $149.00 USD and up automatically qualify for Free Standard Shipping (3-4 business days). (Good news: Because of our pricing, all single racket purchases automatically clear this threshold!)

  • Local Delivery: Typically arrives within 1-2 business days. This option appears at checkout if your address is within our local service area.

European Union Shipping

We ship to the EU using subsidized flat rates. To qualify for international shipping, your cart must have a minimum value of €100.00 EUR. (Note: This means small standalone accessories cannot be shipped to the EU unless combined with a racket or purchased in bulk).

  • Standard International (€15.00): Estimated delivery in 14-21 Days.

  • Express International (€25.00): Estimated delivery in 3-7 Days.

(Note: EU product prices are displayed inclusive of VAT. International shipping times may occasionally vary due to local customs processing).

Tracking Your Order

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number. You can use this number to monitor your package's progress through the carrier's website.

Damaged or Lost Items

We take great care in packaging your gear, but we are here to help if issues occur during transit.

  • Our Resolution: In the event of a lost or damaged package, we will either issue a full refund or ship a replacement at no additional cost to you.

  • Reporting: Please report any issues within 14 days of the delivery date to info@onservepadel.com.

Shipping Restrictions

We ship to all addresses within the United States, including P.O. boxes and military (APO/FPO) addresses. We do not currently offer international shipping.